Shipping policy

We ship to Canada and the USA shipping is a flat $9.95 fee, orders over $140 qualify for free shipping.

We aim to fulfill your order within 1-2 business days of you placing it. It takes between 7-10 business days with standard shipping for your package to arrive.

All orders ship via Canada Post and USPS respectively. When your order ships, you will get an email with a tracking link. Tracking does not activate until the carrier scans your parcel into the system, which can be as long as 24 hours.

Due to the Covid-19 pandemic, some shipping delays may occur. 

Returns and exchanges

To return your product, you should mail your product to:

15 Boul. Fournier, Unit 8. Hull, Quebec, CA J8X 3P1 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at SUPPORT@POKOLOKO.COM.